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KACE Product Support Question


Upgrading to 8.X on Hyper-V problems?

12/15/2017 603 views
Hello all,

I have the V7.2.101 version of the SMA running in Hyper-V on a Server 2012.
I attempted an upgrade to the 8.X version. It "looked" like it upgraded OK, however the network adapter of the K1000 stopped communicating with the network. 

I tried setting the IP to DHCP on the SMA, but it would only grab an APIPA address. Setting the SMA back to a static address did not help either. The SMA would not connect to the network. I finally had to rename the .VHDX file for the drive, copy in a backup copy of the .VHDX, and restore the backup from the night before.

Has anyone else tried to update to 8.X on the Hyper-V version in 2012?
Has anyone else had problems on Hyper-V 2012?
Does the 8.X version only work on the Hyper-V versions in 2012R2 and up?

I've looked but did not see any caveats regarding the version of Hyper-V that it runs on, but I could have missed something. 

Regards
2 Comments   [ + ] Show comments

Comments

  • very strange...

    Check these two KBs

    https://support.quest.com/kace-systems-deployment-appliance/kb/153445

    https://support.quest.com/kace-systems-deployment-appliance/kb/195580

    If you are in compliance with those steps, then maybe pull backups, spin up an 8.0 VM and restore backups, test, and get rid of the old one.
  • currently there seems to be an issue with FreeBSD in Hyper-V for Windows 2012 (R2 and 2016 work well)
    the Bugnumber for that is: K1-19714
    Probably support can help.

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