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KACE Product Support Question


Upgrading K1000 from 5.2.xxx to 6.2 or most current

02/11/2015 1308 views
I recently powered on the K1000 that we have sitting in our rack for a few years, I am new to the company and the previous guy bought it and kept up on the software maintenance but never used it..ever. So I am in the process of dealing with Dell support for upgrading the OS from 5.2 to 6.2 with the path of least resistance.  Dell recommended that I reimage the box to 5.3 so I can apply patches/updates through 6.2.   Its a blank box, no database, no users, nothing on it. So can I just reimage the box to 6.2 and skip all those other versions?  I have confirmed the box is 64bit and 6.2 will not be a problem.  
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I had to wait for them to update the website so I could download the 5.3 kbin.  I then had to go from 5.3 to 5.4 to 5.5 to 6.0 then 6.2.   took about an hour to get to the newest version.  

Thank for the help.
Answered 02/18/2015 by: Nascar2496
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They need to give you the iso to create a boot with so work with them to get the newest version possible to download.
Answered 02/12/2015 by: SMal.tmcc
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