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KACE Product Support Question


Upgraded the KACE 1100 to version 6.0 - now the fields in the work request layout have moved around - how do we move things around so they look okay again!

06/20/2015 1703 views
Upgraded the KACE 1100 to version 6.0 - now the fields in the work request layout have moved around - how do we move things around so they look okay again!

HELP!!!
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With the change from v5 to v6 the layout of the ticket changes quite significantly. You now have two columns to use, in the configuration area these still go in a single list order eg

Field 1
Field 2 
Field 3
Field 4

But in the ticket they display as

Field 1       Field 2
Field 3       Field 4

So you will need to work out how to arrange to meet that which you need. You can, of course, still insert blanks by deleting the title of any custom field and making the field read only. So if you still want a single list, every other field will need to be blank. But then with version 6 you can also add in as many additional custom fields as you like.

When upgrading to v6.2 or 6.3 you will also find that the top section of the ticket containing the title, comments, attachments etc will be in an area that you will be unable to add fields to, just so you are aware.
Answered 06/21/2015 by: Hobbsy
Red Belt

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THanks!
Answered 07/10/2015 by: sluciw
Third Degree Blue Belt

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