/bundles/itninjaweb/img/Breadcrumb_cap_w.png
Hi

I have 2 custom fields in my queue called external_reference and order_number I'm trying to poke values in by email, but I keep getting this sort of error. Can anyone tell me what I'm doing wrong?

[hr]
While handling your mail to IT Support, the following errors occurred:
Cannot assign to custom field of type "": "custom_2".


> From: Hugh Foster <Hugh.Foster@Servisair.com>
> Date: Fri, 15 Jul 2011 10:37:25 +0100
> To: Test KACE <Test.KACE@Servisair.com>
> Subject: [TICK:0001] update
>
> @order_number=T54956
[hr]
The field looks like this
CUSTOM_2 order_number Not Required Owners Only - Visible to Users
0 Comments   [ - ] Hide Comments

Comments

Please log in to comment

Rating comments in this legacy AppDeploy message board thread won't reorder them,
so that the conversation will remain readable.
Answer this question or Comment on this question for clarity

Answers

0
So are you using @CUSTOM_2 or @ORDER_NUMBER ?
Haven't tried to set a custom field with the operators, and they aren't documented to work, but if they do it'd be the @CUSTOM_2 value.

I'm also assuming CUSTOM2 is a text field, not a single or multi-select type...
Answered 07/15/2011 by: cblake
Red Belt

Please log in to comment
0
I was kind of working from this bit of the manual:

[hr]
[right]Setting or changing custom fields using email
You can also set any custom fields in your email using the same syntax:
@custom_fieldname=newvalue.
The custom field cannot include empty spaces. Use an underscore between words,
for example, new_value.
You can also use:
• @priority = high
• @priority = very urgent
If you put a bad value into a select or multiselect custom field, an error results.
Use a comma-separated list of values for multiselect custom fields.[/right]
[hr]
I've tried both @CUSTOM_2 and @order_number in a variety of cases and nothing seems to work.
Answered 07/15/2011 by: Acedashdog
Purple Belt

Please log in to comment