Systems Management Question

Updated the advertised agent to 6.4 and about half my inventory stopped reporting in

09/30/2015 2285 views
It seems an agent update failure has occurred on a pretty big scale in my environment. I've jumped into several branch office servers to manually perform the update and it asks me for the location of a 5.4 agent msi that I simply don't have, so it fails to remove "the old version" (even though everything was definitely running on 6.3 prior to the update).

Any guidance from my esteemed colleagues?
1 Comment   [ + ] Show comment


  • I encountered this same issues, when trying to update the agents using "Settings › Provisioning › Update Agent Settings", all my systems are on 6.3 when I try to update, it removes the KACE folder from program files and then asks for 6.0 agent. Luckily I tried on a few systems before mass deploy.

    The Update agent function worked well on the previous versions.Possibly a problem with the 6.4 agent.

All Answers

you can use amptools to uninstall, then provision the new client out

AMPTools.exe uninstall  all-kuid

Answered 09/30/2015 by: SMal.tmcc
Red Belt

  • it they are still allowing you to run scripts on these machines you can create a uninstall and install new agent batch script. upload the new agent msi as a dependancy
If the update is asking for the 5.4 agent, it was installed by GPO and the file isn't available at the location used for the GPO. Typically, you could recreate the location and put the 5.4 agent msi there.  Support could help, but if you truly have the 5.4 agent on clients and wanted to upgrade to 6.4, it would be easiest to uninstall the 5.4 agents and install the 6.4 agent.
Answered 10/01/2015 by: jknox
Red Belt

  • You are correct in that it was installed via GPO. The kicker is it was successfully updated to 6.3. It was only a hop from 6.3 to 6.4 that asked me for the ol' 5.4 msi file.
We wrote a KACE Health Script whose purpose is to guarantee that the agent is installed and is operational.  It has an option to update the agent if the currently installed agent is not at the desired version.


Answered 10/03/2015 by: kevin.j.reagan@gmail.com
White Belt

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