KACE Product Support

Our organization is very new to Kace. While I'm not the person with direct control over Kace, I am the one doing the imaging. What I hope I understand correctly is that Kace is a file based imaging tool as opposed to a bit for bit tool. I believe this may be related to an issue we've been having. We need to image about 100 laptops with the image from an existing laptop. The OS is XP, so we're just sticking with NewSID for now and someone else is currently working with sysprep for our other upcoming Win7 images.

The issue we're dealing with is deploying an image on machines from our distributor. I have a machine that has been setup in the way we'd like. I've captured that image via a Kace boot disk and deployed it back to the same machine to double check its functionality. Everything is A-okay. I then imaged a handful of same-model laptops, which come with some version of XP already on them. The image deploys successfully and upon boot... nothing happens. After POST and the bios screen the machines remain unresponsive and never show a windows splash screen.

I've spoken with the tech that's been responsible for learning the ins and outs of Kace and we tried selecting an image option to remove all files on the host system that aren't in the image, thinking that may have been the issue. No dice.

I'm currently attempting a full format via the Kace boot CD recovery CMD prompt prior to imaging. We'll see how that goes. Any suggestions, thoughts, or questions? Thanks!

Edit: I just thought of another small issue that I'm curious about. Besides a message that the image deployed successfully, the log after imaging usually displays just a few errors related to naming. Is this normal? Next time I have them in front of me, I'll edit this post again.