KACE Product Support Question
Unknown Email Address Response - issues with sending email
02/16/2018 663 views
We are having issues with our KBOX sending emails to unknown users. It looks like these emails are using the full internal domain name for its "from" email address. For example, we see our registered users getting emails from 'firstname.lastname@example.org'. We have that defined in the (Email Alias): for the Queue, which works fine. However unregistered users are getting an email error saying local delivery failed to 'email@example.com'. Campus.mma is our internal domain.
Our goal is to have the "Unknown Email Address Response " sent to these unknown users as it provides instructions on what they need to do to become registered users.
Keep in mind we do NOT have "Accept email from unknown users" checked as we don't want account created each time an email from an unknown user arrives.
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