Systems Management Question

Uninstalling software with KACE

09/07/2016 4020 views
I would like to start uninstalling software with KACE. My first task I want to complete is uninstalling Mitel/MiCollab from a few computers since those users no longer need it. We upgraded most users to Version 7.1 fine but I still have some that have 6.0, 5.1, and 5.0. Now.... when I go to my software inventory and search for Mitel and it displays the list there is one link for "Mitel Unified Communicator Advanced 5.1" which displays 3 users and the computers.. I need to uninstall all of that. So... when I go to the uninstall wizard in KACE Scripting > Config Policies > Uninstaller and I search for the software there. It lists "Mitel Unified Communicator Advanced 5.1 (" But it lists it 3 times. The same for 5.0 which is listed 5 times and 5.0 has 7 users with it. So may question is, why are there multiple entries for the same software and version? Does it matter which one I choose? I know after saving it then I can select the computers I want to uninstall it from. But mainly why are there multiple entries for the same thing and does it matter which I choose?


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  • Same thing here (3 entries for the same application, same version) and we tried all 3 uninstall strings. All 3 worked just fine. And yes, it would be nice to know why 3. Maybe Dell Support can answer that.

Community Chosen Answer

Find the uninstall strings for each version from the software inventory records. From there create a batch file to uninstall with one line for each uninstall string in the batch file. Target the machines that have one of those versions with the batch file, using a kscript. 
Answered 09/07/2016 by: rockhead44
Red Belt

  • Thanks rockhead. That's fine what you said I understand how to do that as well. But that doesn't really answer my question as to why there are multiple entries for the same software. If there was 1 entry for each version then I would not be confused. But there are multiple listings for the same exact version of several software. That is where my confusion is.
    • I don't know why you find that when doing the uninstall wizard versus just seeing the one entry in the software inventory. I never use the uninstall wizard so I have no insight there.
      • Thanks again. I'll just do the batch file. It'll probably be easier than trying to deal with what belongs to what because of all exact same entries. Even though I won't be using the wizard, if anyone has an answer to that let me know because I'm still a little curious about that.

All Answers

I would suggest these two-way tackle that. 1) Scripting 2) Distribution. 
1) you can go to software inventory and find the software you want to uninstall. It will show you the uninstall command. You can then create a script and schedule it to run whenever you want or run it now. You can also pick certain machines or labels to filter out the clients. You can also create multi layer scripts by going into dependencies and tasks. 
2) Distribution - instead of installing a software you can install a software as well from distribution. You can even use the install and it's original commands to tackle this as well. 
Answered 09/08/2016 by: TechFreak
Senior White Belt

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