Unassigned tickets daily report
01/24/2017 965 views
Hi, currently my service desk is divided with different queues (one for each office location). Is it possible to create a rules that will send an email every morning and/or at night to each IT owners of each queues containing all the unassigned tickets of his respective queue? Doesn't need to be in details, but something like the ticket #, title, priority and creation date?
Thanks in advance,