Hello all.
Ive been tasked with setting our KACE system up and over past 4 days have learnt a lot.
All seems to be ok, user interface is as we want it, but when a user logs a call it is automatically "unassigned" when i log i am unable to re-assign the tickets to anybody, there are 0 users to select.

Anybody have any ideas as to what i have not setup?
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You must have at least a couple of users in your system since you cannot sign in without them but:
  • do users create themselves upon sign in (via ldap authentication) OR have you imported a bunch of users ahead of time. You should schedule an import nightly if using LDAP and do a one-time import to get started
  • do you have a label which represents the group of users that can sign in? OR do you have the queues set to allow all users as submitters?
  • do you have a label which represents the group of owners?
  • Are the labels above LDAP -based labels or manual ones? If LDAP then you must have them sign in to be populated OR follow this FAQ (http://www.kace.com/support/kb/index.php?action=artikel&cat=7&id=1094&artlang=en)
Answered 10/07/2011 by: GillySpy
Seventh Degree Black Belt

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Thanks i have now solved this.
I'd managed to miss about the section of applying the "default ticket owners" label to the necessary staff!
Answered 10/07/2011 by: dave1kelsey
Orange Belt

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