I am unable to upgrade the appliance from 6.2.109330 to 6.3 . Error message "The connection was reset " during manual upgrade. K1000 server will just stop until unpacking update files. Port  80 and 443 is open also. 

Did anyone also experience this problem? 


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  • open a ticket, this a thing which is hard to diagnose via a forum.
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I was able to upgrade my server to 6.3 but am unable to upgrade my client package to 6.3
Answered 03/20/2015 by: ChrisMiller
Senior White Belt

  • Chris, download the agent bundle manually and upload it under Settings > Provisioning > Agent Update
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