On my windows XP sp3 machine, i have installed the MS Office 2007. Then i have installed the patch kb968503, later i upgraded the patch with kb2768024. Now when i remove the patch kb2768024 i am not able to remove the patch. Also the ARP entries are not removed. In the log the uninstallation exits with an exit code 1603.

I have checked all the policies too that are responsible for patches to uninstall. they are in the favour of the patch to get uninstalled.

Also the Microsoft says that the patch is uninstallable.

Also tried all the command lines after googling to uninstall it. Not working. A window of windows installer service open for a sec and disappears. The patch is still uninstalled.

Can there be any problem in my build?

Please help me with this, if any one has faced the same issue earlier.

Thanks in advance :)


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"Also the Microsoft says that the patch is uninstallable" - where?

Control Panel -> Add Remove Programs

      1. Click to select the Show updates check box.
      2. In the list of updates, click update 2768024, and then click Remove.
Answered 05/03/2013 by: SnowLyric
Second Degree Brown Belt

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