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Systems Management Question


Unable to reach Agent-managed devices

11/29/2017 1517 views
Hi,

Most of my devices are getting failed and reporting as Unable to reach agent-managed device, also i can ping few of the devices. Want to know being online why Kace reporting as Unable to reach, how can i fix this issue? as im sitting at remote place and scheduling patch deployment, what is the best way to resolve this issue, Thanks in advance.

Regards,
MN
2 Comments   [ + ] Show comments

Comments

  • It sounds like you have blocked ports between the KACE appliance and the clients.
    • Thank you Chuck for the reply, devices which are unable to reach agent-managed devices back online automatically in business hours. while patching keeps failing.
  • Make sure the devices with the agents installed can ping and resolve the FQDN of your KACE SMA

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