KACE Product Support Question
Unable to get process notifications to work in KACE1000
04/18/2018 596 views
We have upgraded to 8.0.318
We have configured process templates for new hires, where the user raises a ticket the system creates 1 child once this has been completed 2 additional child tickets are created and on the closure of these tickets the process completes.
For this queue we kept the comment notifications on the main queue setting on however turned off on closure etc as we do not want to confuse the users and only send one email once the whole process if complete. We have set the notifications up on the process templates however these do not work.
These have never worked and would be interested to know if this is a bug or are we missing a configuration.