Turn off new feature "Top article suggestions" in the Service Desk module

We upgraded our KACE Systems Management Appliance to version 12.0.149 this week.  One of the new features within the Service Desk module appears to be suggesting articles during ticket creation.  Is there a way to turn this off and if so directions on how to do that would be greatly appreciated.  Thanks in advance.


0 Comments   [ + ] Show comments

Answers (2)

Answer Summary:
Posted by: Hobbsy 3 months ago
Red Belt

Now playing Devil’s advocate here, Nico suggests using uservoice to raise the idea to turn off new functionality.

I did a search in uservoice to find the article that may have lead to the functionality being added to the SMA.

All I could find was this article, clearly not actioned by dev? Can anyone find the actual article on uservoice??


Posted by: Nico_K 3 months ago
Red Belt

This cannot disabled as of today (12.0) and tries to offer the best KB articles.
See here: https://support.quest.com/kb/335003/
I suggest to go to kace.uservoice.com and suggest a change here.


Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ