KACE Product Support Question
Track changes of customized values for ticket defaults in service desk?
05/13/2015 1010 views
Is it possible, in K1000 Management Appliance version 6.2, to find out when a change is made to the default ticket values? Like, for example, for "Set Status To", the list of possible Status choices is customized to include a Status of "Waiting for Callback" which is given a "Stalled" value. I've read the admin guide and seen where to go to "Settings, History... Subscriptions ... Settings ...", if you want to track changes to the K1000 system, but nothing there seems to correlate to customizing default ticket values. Is it possible to track those types of changes?
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