Timed Custom Ticket Rules in KACE Service Desk
08/17/2016 1024 views
I'm looking to create a timed custom rule in KACE. Basically to say if a ticket has gone X amount of time unchanged, to send an email to the assigned technician reminding them that this ticket needs attention or at least a note update.
Has anyone here created something like this? I can't imagine it's a new concept.