Tickets import from legacy system
We've been migrating from SpiceWorks to KACE and decided initially not to do an import of legacy tickets, but start with a clean slate. Since then, we would like to get rid of the old Spiceworks database and decommission the old server it is on and would like to import the tickets as an archive into a separate KACE service desk queue for research and archive purposes.
I have been searching for a document on importing from a 3rd party system and found this:
However, it has a version warning "This process will only work for K1000 series running software version 5.1.31327 to 5.3.53053."
We are on K1000 Systems Management Appliance v5.4.76847
Also I do not find a walk thru of the process in the admin guide.
Does anyone have a link or tip or document they can point me to that I am missing?
Thanks in advance, and as always.
Techically there is no way to import tickets into the KBOX helpdesk via the GUI. Some people export out of their current solutioin and import into assets management as a reference area for old tickets.
Some tried the link you provide on 5.4 and seems to work
Dell offer professional services to do this as well on the backend.
I've written a blog in regards to this. The process DOES work (mostly) but you have to modify the insert into statement on HD_TICKET_CHANGE ticket rule (the first rule you run after your tickets have been turned into assets.)