Ticket workflow triggers
So I want to set up a workflow rule to automatically change the status of a ticket to open WHEN the ticket is "new" and get's assigned an owner. I'm struggling with how to get the rule to work with "status". I set it for when owner full name is not null and status = new, and even closed tickets get returned as a result. I must be formatting something wrong.
Thanks in advance for any insight you can offer.
2 Comments
[ + ] Show comments
-
So for testing, I just did status = new and closed tickets didn't show up. Once I added "AND Owner Full Name IS NOT NULL" the closed tickets popped up too.. - iMonkey 9 years ago
-
Any idea? Once both the criteria are being used, my status criteria is ignored entirely. I can type in Status = ajetjouahsef and my closed tickets will appear on the list. I basically can't create any rules dependent on status... - iMonkey 9 years ago
Answers (1)
Answer Summary:
Please log in to answer
Posted by:
iMonkey
9 years ago
So I figured this out, but it doesn't make sense as to why it works this way. I made it "Status = New AND Owner Full Name > (blank)". That appeared to do the trick.