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KACE Product Support Question


Ticket submitter not receiving ticket details

07/26/2016 440 views
Ticket Details are not emailed to submitter after submitting the tickets
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Are you using system or custom rules for notifications? If you are using a system rule then you can modify the emails template by going to Service Desk, Configuration, Queues, select the queue in question, Scroll down to Email on Event and click Customize Emails. View the help for that page to get a list of available variables.

If you are using custom rules then you need to modify the template for the email when editing the rule that sends the notification.
Answered 07/26/2016 by: chucksteel
Red Belt

  • thank Chuck, which of the Ticket-related template i should use, to get email when tickets are raised.User should receive ticket details to there emailemail

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