Hi team,
is there a way when I opened a ticket in Service Desk and the user sends me another email, this that is stored in the ticket system, for example, in colors that you know that something has come to?
Or how did you solve it when the user sends another email, that you can see, has something changed?
Thank you,
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What if you select comment under email on events for owners?

Help Desk -> Configuration -> Queues
Answered 02/21/2012 by: dchristian
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