Ticket Rules next run (time) issue
I am currently using the ticket rules to create our client SLA to change status from "New" to "Off Hour"
Problem i noticed is that the "Next Run" will reset to 00:00 hr after few weeks. any idea why this happen? is there a way to fix the time from changing? because its a hassle for me to keep track of the time for few sets of ticket rules for this SLA ruling.
There are no answers at this time