03/18/2014 631 views

I am currently using the ticket rules to create our client SLA to change status from "New" to "Off Hour"

Problem i noticed is that the "Next Run" will reset to 00:00 hr after few weeks. any idea why this happen? is there a way to fix the time from changing? because its a hassle for me to keep track of the time for few sets of ticket rules for this SLA ruling.


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