Systems Management Question
Ticket rule to email technician about ticket being due today
05/19/2015 1927 views
I have read quite a few similar posts to this, but can't find one to get this working yet. Just looking for a simple way to have a ticket rule email the assigned technician a reminder about a ticket's due date. Only a single queue. Only a single tech. Just a simple generic email to remind him/her to look at the ticket due 'today' (only running once a day a fine).
I tried using the wizard, but if I select "Due = CurDate" it comes up with 'No tickets found' even tho I do have a test ticket setup being due today.
Thanks in advanced!