KACE Product Support Question
Ticket rule to create a new ticket based on a selection entry
First, if there is a question someone has already posted with a solution to this, please link it. I have struggled to find anything.
What I want is a ticket rule that will generate a new ticket using most of the same information but in a new queue. Specifically this is for my new user ticket queue. If they select YES on the question if they need a phone or extension changes made I want it to create a new ticket in the telecom ticket queue. If this can be linked as a child ticket that would be even better.