Ticket rule to change the owner of the ticket to the "submitter"
In an effort to create a change management ticket routing i am trying to create a rule that based on the ticket status changes the owner of the ticket to the "submitter". I have looked in the wizard but there is no variable option to change the owner value to.Does anyone know the KACE sql id for the "submitter"?
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Posted by: chucksteel 5 years ago