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Ticket rule to change the owner of the ticket to the "submitter"

In an effort to create a change management ticket routing i am trying to create a rule that based on the ticket status changes the owner of the ticket to the "submitter". I have looked in the wizard but there is no variable option to change the owner value to.Does anyone know the KACE sql id for the "submitter"?

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Answers (1)

Posted by: chucksteel 5 years ago
Red Belt
1
The update statement would be:
UPDATE HD_TICKET SET OWNER_ID = SUBMITTER_ID WHERE TICKET_ID in (<TICKET_IDS>)

I highly recommend setting up a tool like MySQL Workbench to look at the K1000 database if you will be creating ticket rules. It simplifies the process greatly if you can see the tables.

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