KACE Product Support

Hi,

I am using this ticket rule from the Kace KB and it has worked perfectly.

- http://www.kace.com/support/resources/kb/article/using-helpdesk-ticket-rules-to-transfer-tickets

However, since we have have upgraded to 5.4, part of the rule does not work completely anymore. This is due to the change here:    

"Any ticket rules that refer to HD_QUEUE custom fields will fail because custom fields were moved to HD_FIELD table. you will have to rewrite them."

- http://www.kace.com/support/resources/kb/article/known-issues-and-post-upgrade-considerations-for-5-4?&p=1

I was told to simply replace every reference to HD_QUEUE with HD_FIELD but that didn't work for me. Is anyone else using this rule under 5.4+? I am using the "advanced version" of the rule that is in the Kace KB. The part that does not work anymore is the "Rule A: Create A Pick List"

-Lenard