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Ticket rule based on submitters email

I don't see this as an option for filtering in my ticket rules. I was wondering if this option is available. I want it to auto categorize a ticket based on a submitters email.

Thanks

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Answers (1)

Posted by: chucksteel 4 years ago
Red Belt
3
Use the rules wizard to create a rule that checks for username. Once the rule is generated you can edit the SQL select statement to match on email address instead of just username.

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