KACE Product Support Question

Ticket process parent closing upon approval before child ticket is closed...

09/09/2019 246 views

I've created our first ticket process.  Very simple.  One approval and one child ticket.

As soon as approval is given, the parent ticket closes and the child is opened.

The expected behavour I'm looking for is for the parent ticket to stay open until the child ticket is closed.

I've got no ticket rules setup for this.

What am I missing here?

Answer Summary:
2 Comments   [ + ] Show comments


  • What version SMA are you running?
  • Hey Hobbsy,
    We were running version 9.x when it happened.
    I ended up deleting the entire process and starting over and it solved the issue.

    Best guess is I created the process before enabling the allow parent/child field.

Answer Chosen by the Author


Deleted the process ticket and started over fixed the issue.

Answered 09/20/2019 by: Yippeekayaye
White Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ