Ticket fields based on drop down box
08/06/2014 1769 views
Is there any way on the K1000 Service Tesk tickets to reveal more form fields based on a selection from a drop-down box? I work at a university and we are looking for some sort of way to be able to use 1 queue for all tickets but we need the tickets to be filled out differently based on whether the requester is a faculty/staff member or a student. Is there a way to set up custom fields that are initially hidden but can be shown whenever the requester type is chosen?