KACE Product Support Question
Ticket creation Via email not sending notification email to owner. But sends to submitter.
like I said..
Ticket creation Via email not sending a notification email to the owner, but does send to the submitter.
Obviously it's more vital that the owner gets notified.
This is strange because it did work a while back.
So now the owner only sees if he has a new ticket by logging in to the SMA.
Also.... New ticket creation via web portal sends an email notification to the
owner but not to the user. As far as I know, I have added the submitter
to the people who receive emails.
I have ticked the box for both the "Submitter" and the "owner" to receive mail in the "service desk queue Email settings" settings.
But only the Owner is getting it when the ticket is being created.
Any help would be greatly appreciated.