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Systems Management Question


ticket closed but still some alerts are received

07/24/2017 513 views
ticket closed but still some alerts are received by users
2 Comments   [ + ] Show comments

Comments

  • if you are using the default kace email rules i believe this to be true,

    We had this issue, when our serivcedesk manager would go in a month later and update ticket fields where the team hadn't checked the tickets right. This would send the users an email stating their old ticket has been updated.
  • Might be worth a mention on (https://kace.uservoice.com/) to get this changed possibly in a future update.

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