Ticket category security?
We want to use KACE to enter tickets centered around Peoplesoft. However, we are worried about people having visibility into personal\sensitive data contained within the ticket. Does anyone know if it is possible to create security around the ticket Category (or some other way) that would help us address this?
Ultimately what nshah and chucksteel are getting atis you need to be very selective and careful about how you assign your user labels, and I've found that if you want to be more granular it does take more labels. The same goes for the different roles in the K1000. For the level of confidentiality you're looking to maintain it may be a trick to accomplish in the K1, but I think with what they've listed you'll have a great start.