KACE Product Support Question

Ticket being created in KACE even after disabling "New Ticket Via Email"

08/03/2017 954 views
Hello Team, 

I have been a user of K1000 appliance for the last 5 years, currently running in the version v.6.4.120822. 
We have disabled the option "New Ticket Via Email" in the queue configuration, but the users are allowed to reply to email notifications from KACE ticket to add comments to it. It was working fine until now.
Currently, if send an email to kace123@shokace.petrolink.net, it will create a ticket in the corresponding queue, we have cross checked that the option "New Ticket Via Email" for this queue is in the disabled state.
I can confirm that there was no recent configuration change on the appliance. 

Can you please help me to find out the reason. 

Renjisha Lakshmi
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