Ticket being created in KACE even after disabling "New Ticket Via Email"

Hello Team, 

I have been a user of K1000 appliance for the last 5 years, currently running in the version v.6.4.120822. 
We have disabled the option "New Ticket Via Email" in the queue configuration, but the users are allowed to reply to email notifications from KACE ticket to add comments to it. It was working fine until now.
Currently, if send an email to kace123@shokace.petrolink.net, it will create a ticket in the corresponding queue, we have cross checked that the option "New Ticket Via Email" for this queue is in the disabled state.
I can confirm that there was no recent configuration change on the appliance. 

Can you please help me to find out the reason. 

Renjisha Lakshmi

0 Comments   [ + ] Show comments

Answers (0)

Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ