Ticket archive on close
Does anybody know if there is a way to archive tickets on close rather than anything that's a week old or more?
Could this be done with a custom ticket rule?
Thanks in anticipation,
Gareth
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Posted by:
Hobbsy
8 years ago
The process of archiving is something that is coded into the KACE box, and as such relies on routine written, specifically to copy data from a live queue to an archive queue. From what I can see from the database backend this is not possible with a ticket rule
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Thanks Martyn, I feared that may be the case! (No pun intended.) - GarethE 8 years ago
