/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Ticket archive on close

05/29/2015 1062 views
Does anybody know if there is a way to archive tickets on close rather than anything that's a week old or more?

Could this be done with a custom ticket rule?

Thanks in anticipation,

Gareth
0 Comments   [ + ] Show comments

Comments


All Answers

1
The process of archiving is something that is coded into the KACE box, and as such relies on routine written, specifically to copy data from a live queue to an archive queue. From what I can see from the database backend this is not possible with a ticket rule 
Answered 05/29/2015 by: Hobbsy
Red Belt

  • Thanks Martyn, I feared that may be the case! (No pun intended.)

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ