KACE Product Support Question

Ticket archive on close

05/29/2015 1062 views
Does anybody know if there is a way to archive tickets on close rather than anything that's a week old or more?

Could this be done with a custom ticket rule?

Thanks in anticipation,

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The process of archiving is something that is coded into the KACE box, and as such relies on routine written, specifically to copy data from a live queue to an archive queue. From what I can see from the database backend this is not possible with a ticket rule 
Answered 05/29/2015 by: Hobbsy
Red Belt

  • Thanks Martyn, I feared that may be the case! (No pun intended.)

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