KACE Product Support Question

Thinking about upgrading to K1000 V7, need others feedback

02/27/2017 1000 views
I have heard mixed results on how V7 is. Was hoping to hear others feedback and experiences with it before upgrading. Any help would be appreciated.
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All Answers

We upgraded our K1000 to version 7 in the first week of January. 
Currently we have 5k+ devices in our K1000. 

So far I can say the following,

  • Managed installs have much more details and are an improvement over what was there in 6.4
  • Assigning software installers to the software catalog is great for software suites
  • The K1000 seems to be more consistent now, when we schedule scripts or managed installs, we are more confident they will work. 
  • Servicedesk is much better (we dont however use this feature in our K1000, but have explored it pre and post update and it is significantly better)
  • We have had some issues with agent check ins and rep shares (we have fixed these over time)
  • We have had spikes in CPU on the K1000 VM where it will hit 100% from 11pm intermittently till 7am.
The update took nearly a day, it wasn't till later we were advised that its better to disable the nic (our K1000 is a vm) so that the update can take place without constantly being interrupted by agent check ins. 

So personally I think it is worth it. Given the choice again I still would have done the update. 
There have been no dire issues, the new features with software and managed installs are nice and knowing that you are at a point to get future updates without having to patch up to obtain them is nice.
Answered 02/27/2017 by: trevorhalse
Yellow Belt

Agree with trevorhalse

I have a considerably smaller estate however!  The update went smoothly.

There is a noticeable increase in the time agents respond to a forced checking request - however this annoyance is offset by the improvement in consistency and information in the console.

I particularly like the way you can now see what OSes will be affected by a distributed install and the Run Now button.

Scheduling has improved with the ability to align your patch schedule to actual Microsoft patch release schedule third Tuesday in the month (or whatever).
Answered 02/28/2017 by: Darkplace
Orange Belt

  • You can now select a specific week of the month without using cron? Not that cron worked for doing that, despite the KACE admin guide using it as an example.

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