KACE Product Support Question

The Media Manager is not compatible with this SDA Version

02/14/2020 240 views

I just downloaded the Media Manager from my SDA.

When I go to upload a KBE, I get this error:

The Media Manager is not compatible with this SDA version, please download a version directly from the SDA to use for this server.

That's what I did; I just downloaded the Media Manager directory from the SDA.


Any ideas?




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Answer Chosen by the Author


Not exactly an answer, but a work-around.

I logged into Windows as a different, non-admin user (providing an admin cred when prompted to let some piece make changes to my PC). Now it's working for my second user. I may try it later as my first, admin, user, but for now, this gets me past my block.


Answered 02/14/2020 by: kentwest
Brown Belt

  • Oh, I also added the machine to our Active Directory domain between the failure and the success, so that my non-admin user (validated from the domain) could log in.

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