08/31/2015 2407 views


I am trying to capture a system image from a laptop. I have ran Sysprep, but when I boot into the KBE, select System Imaging, the 'Capture Image of this machine' option is not displayed. I only have the option to Deploy image to this machine. I have looked on various forums and cannot find a reason for this. Has anyone come across this before and know how to resolve it?



Answer Summary:
Corey's response below, resolved my issue. I was trying to capture from the RSA, rather than the the K2000.
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Answer Chosen by the Author

If "Capture Image" is not displayed, then you are connected to a Remote Site Appliance.  You can only capture to the K2000.

Answered 09/02/2015 by: cserrins
Red Belt

  • Thanks, Corey. You are spot on, it is an RSA.

    Thanks again

All Answers

you could have booted to the wrong bit kbe  (x86 vs x64)
Answered 09/01/2015 by: SMal.tmcc
Red Belt

  • Thanks for your reply too. I was on the RSA.

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