Systems Management Question
System deleting serial number from assets?
We are trying to make Kace assets our primary inventory system. All was going well, until I noticed in the inventory, on some machines in the history the serial number keeps changing from the real serial number to a blank field. There are a few Dell machines and one HP doing this. This is also deleting the serial number from the releated asset's serial number field, which I thought could only be changed manually. But after I re-entered the serial number of a machine with this issue, 2 days later it lost it's serial number in Assets. Anyone have any idea why A) The agent is not reporting correct information 50% of the time each day and B) Why is this causing the serial number to go blank in the related asset?
K2000 version 5.5.
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