Supporting Mac Question

System age for Mac and Windows

06/18/2019 295 views


I am new to Kace.

I need to make a report which would have a system age for mac and windows.

There is an inbuilt query for out of warranty devices.

Can I please get some help?

Thank you in advance.

Answer Summary:
1 Comment   [ + ] Show comment


  • Do you have access to Apple GSX?

Answer Chosen by the Author


To create Mac report: go to reports and select new wizard

Page 1: Give it a name and make sure device is the topic.

Page 2: under device select system name; under OS info select name; under Manufacturer and Bios info select bios serial number

Page 3: Arrange column order

Page 4: Select sort ordeer

Page 5: Create a filer - select specify rules to filter and it will add a line.  Select the pencil to far right on that line and edit. Change field name to "Name" under OS info

change operator to "contains" and put mac in value.  Click add to right when done

click finish and you have a report

Answered 06/19/2019 by: SMal.tmcc
Red Belt

  • Thank you I think this was more useful than anything I have found.

All Answers


there are canned warranty reports for Dell, HP and Lenovo

Answered 06/18/2019 by: SMal.tmcc
Red Belt

  • I need something for Mac. I could pull warranty details from reports I really need something from Mac. Which gives out make or model or year or warranty
    • The Macs only way in the SMA is to report the bios serial number and you look them up on Apples site.

      Navigate to Apple's Warranty Status page.
      Enter your device's serial number into the text field.
      Enter the CAPTCHA code to confirm that you are human.
      Click Continue.
      • You can automate the process if you have access to Apple GSX.

For Macs you need to enroll thru Device Enrollment Program (DEP) or Volume Purchase Program (VPP) for your company and you can get the Warranty info that way.

If you are talking portable mac devices purchase the MDM and link that into your SMA.  It very inexpensive to do.  You will like the MDM to mange the MACs with.  They are working on enhancements that will allow you to fully manage the Imacs just like the Ipads.

Answered 06/19/2019 by: SMal.tmcc
Red Belt

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