KACE Product Support Question

Sysprep Issue

03/27/2018 1538 views

I have been having an issue creating a new Windows 7x64 image using Vmware. I have been able to install windows, run windows update, install office etc. When I try to run the Quest sysprep creator tool v.4.1 for the very first time sysprep errors saying Excessive rearms, which is impossible since this the first sysprep with this fresh install and that it is a Windows upgrade. Please help I have downloaded fresh iso every time and set it up fresh every time not sure why this is occurring.

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All Answers

Might not be a KACE issue, might me the image itself, Are you downloading this ISO\Image from your Volume License portal?

You could try to make sure if Sysprep Executor is reading stuff properly from that Windows machine.

Open CMD, type slmgr.vbs /dlv    this will print the current Rearm count according to Windows.
See this picture:

I'm pretty sure going around the re-arm is against the EULA with microsoft.

You might have a "Fix it" option available on the lower right corner of that same screen you are seeing, but sysprep executor is not able to display it due to that low resolution.

But there are other steps you could do to solve this let me google that for you:




Answered 03/27/2018 by: Channeler
Red Belt

  • Yes the iso is direct from our licensing portal. I have checked the rearm count and already found the articles you have listed and tried those fixes. Thank you for adding them. I am still coming up with the same error. The weird part is this error is occurring on the very first time I try to sysprep this image. I would understand if I had previously tried to sysprep it a couple of times already, but this is a fresh install.
    • Yeah , won't be the first time I see that , must be that ISO.

      Do you have any other Win7 ISO to test?

      You could try downloading it from here:

      But a key is required
      • I am trying one more iso that we have stored on our file share fingers crossed this one works out. If not I will be using the one from the microsoft link you provided thanks.
      • Tried that link you gave and not one of the keys I have works. Still can't sysprep with the iso stored on our file server. Any other ideas would be really appreciated. Thank.

(Excessive rearm).......

Have you checked the "Reset activation grace period timer" on tab 8 of the sysprep creator wizard?

Try that to see if it solves your excessive rearm problem. This is recommended by Kace btw.

(Windows update was detected)...........

For some reason, one of the big updates for Windows 10, forces it to be considered an upgrade.  I don't know why.

The best thing to do is to build your image from the most current ISO media. Look and download the most recent build....

which is 1709. Use this for your install and image creation.

Good luck.

Answered 03/28/2018 by: akmagnum
Red Belt

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