KACE Product Support Question
Support metrics from K1000 Service Desk?
04/15/2015 1495 views
Has anyone tried to pull people performance metrics from the K1000 Service Desk? I know the base reports are time ticket open, etc, but i'm curious if anyone has tried to do something other than just open/close ticket. Basically something that is measurable and actionable to get a better gauge of who/where problems are coming from as well as the performance of staff to address those problems.