/build/static/layout/Breadcrumb_cap_w.png
10/28/2018 121 views

If someone sends in an email with characters other than A-Z, a-z, or 0-9 or does double spaces these characters and extra spaces are converted to some odd text characters.  For example below is some text I sent in via an email (forgive the misspelling of sentences) where I have some single and double spacing between sentences and also an apostrophe in the last sentence.  I have used FlySpeed query to directly check the data in the HD_TICKET table in the Summary field and it is showing the weird characters there so something appears to be converting the text on its way into the service desk. 

I recently upgraded to version 9.0.270

Original

================================================================

This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses.


This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses.


This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentences.

My team's in first place

=====================

And here is how it appears in the K1000 service desk summary:

===============

This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between
sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses.

This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses.
This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses.


This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between
sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.Â

My teamâs in first place

======


0 Comments   [ + ] Show comments

Comments


There are no answers at this time