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Systems Management Question


Summary field text is changing characters -

10/28/2018 384 views

If someone sends in an email with characters other than A-Z, a-z, or 0-9 or does double spaces these characters and extra spaces are converted to some odd text characters.  For example below is some text I sent in via an email (forgive the misspelling of sentences) where I have some single and double spacing between sentences and also an apostrophe in the last sentence.  I have used FlySpeed query to directly check the data in the HD_TICKET table in the Summary field and it is showing the weird characters there so something appears to be converting the text on its way into the service desk. 

I recently upgraded to version 9.0.270

Original

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This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses.


This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses.


This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentences.

My team's in first place

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And here is how it appears in the K1000 service desk summary:

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This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between
sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses.

This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses.
This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses. This is a test using one space in between sentenses.


This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between
sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.  This is a test using two spaces in between sentenses.Â

My teamâs in first place

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In 9.1, the new rich text editor and HTML settings within the queue may alleviate this problem

Answered 05/03/2019 by: JasonEgg
Red Belt

 
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