when I send in a ticket via email that includes @submitter etc.. the user does not get created but if I send in via formstack the user does get created.
1 Comment   [ - ] Hide Comment


  • Not to revive old threads, but I just ran into a very similar problem. If the fields are not populating, check to see if there is ANY text prior to the variables (like @SUBMITTER). If there is anything before those codes, the fields will not populate.
Please log in to comment

There are no answers at this time
Answer this question or Comment on this question for clarity