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Stop Specific owner of Queue from getting notification emails

is there a way to prevent a specific owner of a queue from getting email notifications


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Answers (4)

Posted by: Hobbsy 1 month ago
Red Belt
0

So put simply if you are a ticket owner you will get the alerts of the box is ticked in the email ‘matrix’, the only way to stop this would be to disable all standard email alerts and build custom ticket rules for every alert you want, that way it could also be setup not to email those techs that do not want alerts.

Posted by: barchetta 1 month ago
2nd Degree Black Belt
0

I have had to do this.  Hobbs is of course correct.  several ways to go about it.  You can create several owner labels and if you search Ive posted a script which develops a email list based on label here somewhere.  Or, you could use a DL and simply use that DL to send the email to.  You could as a side not use an ldap label for owner assignment via AD.  Word of caution: if you copy the html for the email formulation from your built-in email config, be careful about the email variables.  Either build sql to create the variables with same name or replace the email variables with your own.  


Comments:
  • Thank You. I did find the script you made .I will be configuring with owner labels since we already have them. - jjayko 1 month ago
Posted by: Hobbsy 1 month ago
Red Belt
0

No, not if you are using the standard method of setting up email alerts.


Comments:
  • we have 3 queues, each with their own label with owners. queue 1 has an owner and technician label . we would like the other queue(2,3) members to be owners of queue 1 but they don't want to get the email notifications. if we add their label as technician then they can't take ownership of a ticket - jjayko 1 month ago
Posted by: Hobbsy 1 month ago
Red Belt
0

No, not if you are using the standard method of setting up email alerts.

 
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