I have been trying to create a ticket rule that will not send emails to the client when a child ticket closes that is part of a workflow process.

Has anyone else tried this and been successful?

When one of the child tickets close and the client gets an email they think that the process is completed and they call the Technical Support Center complaining. 


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  • try this;

    create a new queue for the child tickets. edit the process, so that every child ticket is open in this queue. disable the checkboxes in this queue at 'e-mail on event'.
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