11/15/2018 315 views

There seems to be no rules that trigger email. E.g. I have a tick in the column that sends an email to the ticket CC on any change and yet it never sends an email. Same with some of the other rules. Is there anywhere I should look to figure out why these are not happening. If I email from the menu options the email turns up in less than 30 seconds.

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The email can trigger after 1 min of the ticket change and You can check under Settings->Logs->Exim Main log if an email is getting triggered and if there are any errors in the log.

Answered 11/15/2018 by: AbhayR
Red Belt

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