/build/static/layout/Breadcrumb_cap_w.png

still cant get the email notifications to work properly

There seems to be no rules that trigger email. E.g. I have a tick in the column that sends an email to the ticket CC on any change and yet it never sends an email. Same with some of the other rules. Is there anywhere I should look to figure out why these are not happening. If I email from the menu options the email turns up in less than 30 seconds.


0 Comments   [ + ] Show comments

Answers (1)

Posted by: AbhayR 5 years ago
Red Belt
0

The email can trigger after 1 min of the ticket change and You can check under Settings->Logs->Exim Main log if an email is getting triggered and if there are any errors in the log.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ