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Hi,

I would like to know how to send only the latest comment to the ticket creator.
I've tried: 
  • $HD_TICKET_CHANGE.COMMENT
  • $CHANGE_DESC
    and
  • $TICKET_HISTORY
Only ticket history works but I want only the latest information.

Thanks in advance.
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  • Are you using a custom rule or a system rule?
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Admin Script Editor
Admin Script Editor is an integrated scripting environment available free here at ITNinja

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