/bundles/itninjaweb/img/Breadcrumb_cap_w.png

Output Log

Running as SYSTEM
Launched Process: cmd.exe
1 file(s) copied.
Launched Process: cmd.exe
Launched Process: msiexec.exe

Activity Log

verify - launch_program
Launching program: 'C:\WINDOWS\System32\cmd.exe' '/c if not exist "%temp%" mkdir "%temp%"' wait='true'
verify - launch_program
Launching program: 'C:\WINDOWS\System32\cmd.exe' '/c copy "C:\ProgramData\Quest\KACE\kbots_cache\packages\kbots\5\ampagent-8.1.52-x86.msi" "%temp%\ampagent-8.1.52-x86.msi"' wait='true'
verify - on_verify_success
verify - on_verify_failure
verify - launch_program
Launching program: 'C:\WINDOWS\System32\msiexec.exe' '/qn /norestart /l*v "%temp%\ampmsi.log" /i "%temp%\ampagent-8.1.52-x86.msi" HOST=support.com' wait='false'

Debug Log

Running kbot: runkbot 5 1524663158
KBotScript::LogScriptInfo - Start
id=5 name=5.2+ Windows Agent Upgrade version=1524663158r2 type=system
execute disconnected=false logged_off=true
execute events
KBotScript::LogScriptInfo - Finish
KBotScript::LogScriptInfo - Start
id=5 name=5.2+ Windows Agent Upgrade version=1524663158r2 type=system
execute disconnected=false logged_off=true
execute events
KBotScript::LogScriptInfo - Finish
KBotScriptManager::CleanupDependencies - clean up dependencies in kbot directory C:\ProgramData\Quest\KACE\kbots_cache\\packages\kbots\5\
CleanupDependencies: file ampagent-8.1.52-x86.msi is part of the dependency list, keep the file
runkbot    ----- launching [path='C:\WINDOWS\System32' program='cmd.exe' parms='/c if not exist "%temp%" mkdir "%temp%"' wait='true'] -----
runkbot    ----- completed [exitCode=0] -----
runkbot    ----- launching [path='C:\WINDOWS\System32' program='cmd.exe' parms='/c copy "C:\ProgramData\Quest\KACE\kbots_cache\packages\kbots\5\ampagent-8.1.52-x86.msi" "%temp%\ampagent-8.1.52-x86.msi"' wait='true'] -----
runkbot    ----- completed [exitCode=0] -----
runkbot    ----- launching [path='C:\WINDOWS\System32' program='msiexec.exe' parms='/qn /norestart /l*v "%temp%\ampmsi.log" /i "%temp%\ampagent-8.1.52-x86.msi" HOST=support.com' wait='false'] -----
runkbot    ----- completed [exitCode=0] -----
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  • We have had problems updating agents that were initially installed with GPO. Do you use GPO in your environment? Do you know if the affected computers had the agent installed via the GPO?
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