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KACE Product Support Question


Software Catalog

03/10/2015 2787 views
How do I populate the Software Catalog as it is currently displaying No software titles found. 
Answer Summary:
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  • That would be it. The Agent is at 5.3.53177.

All Answers

1

A few things to check.

1: Check Last Catalog update:

· 6.0 K1000> Settings > Appliance Updates > Software Catalog (Last Attempt Date)

      · 5.5 K1000> Settings > Server Maintenance > Software Catalog (Last Update Date)

If last attempt is more than a few days old, attempt to update.

 

2:   make sure all your systems are on agent 5.5 or later.   5.4 and previous will not show data for the software catalog. 

Of those systems make sure they have a current (Green AMP) connection. 

Also check to see if they have a current inventory (in the last 24 hours)   If not, attempt to force inventory in the asset details screen on some test machines.

3:  After updating wait a few hours and see what happens.  

If there are no errors in the catalog update and the agents are 5.5 and over,  they have a valid connection with a current inventoy and you still see no data.  Open Support ticket with KACE

Answered 03/10/2015 by: jjackso2
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