Systems Management Question
SMA Auto-assign ticket rule limit to logged in users?
I've recently implemented a custom ticket rule to automatically assign tickets based on user labels based off of this post. Everything seems to be working (assigning to people who have the "GenSup" label but do not have the "Out of Office" label), but some people are complaining that the management of the user labels on their accounts is too much effort.
Is there a way to limit the BATTERUP query to only include actively logged in users instead of having to depend on the OOO flag?
Barring that, is there a way to simplify User Label management?
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